Select Page

Returns & Refunds

If you do make a purchase from The Healthy & Happy Pet Shop Ltd and the product is faulty, or you wish to simply return the product, we will be pleased to arrange to either refund or replace the product as you wish. We do ask that if you plan to return an item that you please  notify us within 14 days of delivery. The product must be unused and in its original packaging.

In the event of a customer purchasing an item from The Healthy & Happy Pet Shop Ltd mistakenly and through no fault of The Healthy & Happy Pet Shop Ltd, we will be pleased to replace or refund the item provided that the original item is returned to us unused and in saleable condition. In such cases where the customer is either unwilling or unable to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge a returns fee to cover costs involved in courier charges. In cases where an order is returned, we reserve the right to retain the initial postage / courier costs from any refund.

Please ensure that all products returned to us are packaged suitably. We recommend that you insure any goods that are returned to us as we are not liable for any damage or loss during transit.

It is your responsibility to inspect any products once they are delivered and notify us of any shortages, defects, or of any other complaint immediately and in any case within 10 working days from the delivery date, failing which the product/s will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where a product proves to be faulty, we will replace without charge, or give a full refund within 28 days of the date of the delivery. Where product/s are faulty, we will refund the cost of delivery back to us should we ask you to return them to us.

This does not affect your statutory rights as a consumer.

In the first instance, if you would like to return a product or would like to discuss returns and refunds with us then please contact us:

01249 824838